1. Introduction

At Semayra (“Semayra”, “we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website or use our hosting, domain registration, VPS, dedicated server, and related services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on the services you use, we may collect the following categories of information.

Personal Information

• Full name
• Company name (if applicable)
• Email address
• Telephone number
• Billing address
• Country and postal code

Account Information

• Username
• Client account details
• Service subscriptions
• Support ticket history
• Communication preferences

Billing Information

Payments are processed through trusted third-party payment providers.

Semayra does not store complete debit card, credit card, or banking credentials on its servers.

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Referral URL
• Date and time of access
• Pages visited
• Error logs

3. How We Use Your Information

We use personal information to:

• Provide hosting and related services
• Process orders and payments
• Verify customer identity
• Manage customer accounts
• Respond to support requests
• Send invoices and service notifications
• Detect fraud and unauthorized activity
• Improve website performance
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Keep you logged into your account
• Remember website preferences
• Improve website functionality
• Measure website performance
• Analyze visitor traffic

You may disable cookies through your browser settings, although some features of our website may no longer function correctly.

5. How We Share Information

Semayra shares personal information only when necessary.

This may include:

• Payment processors
• Domain registrars
• Data centre providers
• Fraud prevention services
• Government authorities where legally required

We do not sell or rent customer information to advertisers or unrelated third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• SSL/TLS encryption
• Secure authentication
• Firewall protection
• Access controls
• Regular software updates
• Security monitoring

While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Maintain accounting records

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Customer Rights

Subject to applicable law, customers may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Request deletion of personal information where legally permitted
• Request a copy of their personal information
• Withdraw consent where processing is based on consent

Certain information may be retained where required for legal, security, fraud prevention, taxation, or contractual purposes.

9. Third-Party Services

Our website and services may integrate with trusted third-party providers, including payment gateways, domain registries, analytics providers, customer support platforms, and other service providers.

These providers operate under their own privacy policies, and we encourage customers to review those policies before using their services.

Semayra is not responsible for the privacy practices of third-party websites or services that are beyond our control.

10. Email Communications

We may send customers emails relating to:

• Account verification
• Service activation
• Billing and invoices
• Renewal reminders
• Security alerts
• Scheduled maintenance
• Support responses

With your consent where required by law, we may also send newsletters, promotions, or product updates. You may opt out of marketing communications at any time using the unsubscribe link or by updating your communication preferences.

11. Children’s Privacy

Our services are intended for individuals who are legally capable of entering into a binding contract.

We do not knowingly collect personal information from children without appropriate authorization. If we become aware that such information has been collected in error, we will take reasonable steps to remove it.

12. International Data Transfers

Depending on the services you purchase, your information may be processed or stored in data centres located in different countries.

Where personal information is transferred across borders, Semayra will take reasonable steps to ensure it receives an appropriate level of protection in accordance with applicable laws.

13. Legal Disclosure

We may disclose customer information where required to:

• Comply with applicable laws or regulations.
• Respond to valid legal requests, court orders, or government authorities.
• Protect the rights, property, or safety of Semayra, our customers, or others.
• Investigate fraud, abuse, or security incidents.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The revised version will be published on our website with an updated effective date. Continued use of our services after the revised policy becomes effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the official contact methods listed on the Semayra website.

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.