Cancellation & Refund Policy

At Semayra, we strive to provide reliable hosting services and maintain complete transparency regarding cancellations and refunds. This Cancellation & Refund Policy explains when refunds may be issued, how cancellations are handled, and the circumstances under which refunds are not available.

By purchasing any service from Semayra, you acknowledge and agree to this policy.

1. General Policy

We encourage customers to carefully review the specifications of any product or service before placing an order.

If you have questions regarding a service, our support team is available to assist you before your purchase.

Refunds are granted only where specifically stated in this policy.

2. Eligible Refunds

Certain hosting services are covered by our 3-Day Money-Back Guarantee.

Eligible services include:

• Shared Hosting
• Premium Shared Hosting
• Mini Hosting Plans
• VPS Hosting (where applicable)

The refund guarantee applies only to the initial purchase of a qualifying service and may be used once per customer.

Semayra reserves the right to refuse refund requests where abuse or repeated misuse of the refund policy is identified.

3. Non-Refundable Services

The following products and services are not eligible for refunds, unless otherwise required by applicable law:

• Domain Name Registrations
• Domain Renewals
• Domain Transfers
• SSL Certificates
• cPanel Licenses
• Control Panel Licenses
• Software Licenses
• Additional IP Addresses
• Custom Configuration Services
• Installation or Setup Services
• Any third-party products or services activated on your behalf

Once these services have been provisioned, registered, or activated, they cannot be cancelled for a refund.

4. Dedicated Servers

Dedicated Servers are provisioned specifically for each customer and require dedicated hardware allocation.

For this reason, Dedicated Server orders are generally non-refundable once deployment has begun.

Customers are encouraged to contact our sales team before ordering if they have any questions regarding server specifications or suitability.

5. VPS Hosting

Eligible VPS Hosting services may qualify for the applicable refund guarantee during the stated refund period.

Refunds will not be issued if:

• The VPS has been used for prohibited or abusive activities.
• The service has been suspended due to violations of our Terms of Service or Acceptable Use Policy.
• The request falls outside the applicable refund period.

6. Domain Registration

All domain name registrations, renewals, transfers, restoration fees, and related domain services are final.

Because domains are registered immediately through domain registries, they cannot be cancelled or refunded once successfully registered.

Customers are responsible for verifying the spelling, extension, and ownership details before completing a domain order.

7. Service Cancellation

Customers may request cancellation of any recurring service at any time through their Client Area or by submitting a support ticket before the next billing date.

Cancellation of a service prevents future renewals but does not automatically qualify for a refund unless the service is covered under this policy.

Customers remain responsible for downloading and securing their own data before requesting cancellation.

8. Refund Processing

Approved refunds are normally processed within 7 business days.

Depending on payment providers, banks, or public holidays, processing may require up to 15 business days before funds appear in the customer’s account.

Refunds are issued using the original payment method whenever reasonably possible.

If the original payment method cannot receive refunds, Semayra may issue account credit or arrange an alternative refund method at its discretion.

9. Cryptocurrency Payments

Payments made using cryptocurrencies, including Bitcoin and other digital assets, are generally non-refundable due to market value fluctuations and irreversible blockchain transactions.

Where appropriate and at Semayra’s discretion, an equivalent service credit may be applied to the customer’s account for future purchases.

10. Payment Disputes and Chargebacks

If you experience any issue with your service or billing, we encourage you to contact our support team before initiating a payment dispute or chargeback.

Opening a chargeback without first providing Semayra with a reasonable opportunity to resolve the issue may result in:

• Temporary suspension of services;
• Permanent termination of services;
• Restriction from placing future orders; and
• Recovery of any chargeback-related fees where permitted by law.

11. Abuse of the Refund Policy

Semayra reserves the right to decline refund requests where we reasonably determine that the refund policy is being abused, including but not limited to:

• Repeated purchases followed by repeated refund requests;
• Purchasing services with no genuine intention of using them;
• Fraudulent payment activity;
• Violations of our Terms of Service or Acceptable Use Policy.

12. Exceptional Circumstances

Refund requests that fall outside this policy may be reviewed individually at Semayra’s sole discretion.

Approval of an exception in one case does not create an obligation to approve future requests under similar circumstances.

13. Changes to this Policy

Semayra may update this Cancellation & Refund Policy from time to time.

The latest version will always be published on our website and will apply to future purchases unless otherwise stated.

14. Contact Us

If you have any questions regarding cancellations, refunds, or billing, please contact our support team through the official contact methods listed on the Semayra website.